Frequently Asked Questions
Where do you ship to?
Our specialized warehouse in Kentucky ships internationally to anywhere in the world! US Shipping is absolutely a flat $5 and lightning quick. We currently don't ship outside the US.
What happens if I select the wrong size?
We suggest you stick with the precise sizing guide. Go with your waist size as measure near your belly button, and if you're inside the range in the sizing chart, go with that range and not smaller. Our boxer briefs fit snug and light and stretching beyond their natural stretch range can get unfocomfortable very quickly. For example, if you're a 32, go with Medium for a perfect fit. If you would to exchange your size, please contact us!Can you give the instructions for washing?
Natural fibers like modal are known for their ultra soft textures, but washing on too harsh a cycle can cause lint pills to develop long term. If you're worried about long term longevity, separate lights from darks, and wash separately. You can machine wash in warm water, preferably on the delicates cycle, and don’t use bleach or fabric softener. Tumble dry on the lowest heat setting and remove as soon as they’re dry. During our lab tests with SGS, an independent testing service, we got virtually no shrinkage in their most rigorous hot washing test. However, we don't recommend this long-term.
When will my boxer briefs ship?
Your items ship the same day if placed M-F before noon EST (except national holidays or weather delays). Transit times are 2-4 business days within the continental United States. Canada and U.K. take 10 to 15 days. All other locations can take up to a month.
Where is your exchange and return policy?
We offer a no-hassle, no questions asked, 100-day exchange and return period. Just e-mail us at email@example.com with your order number and details. If your item has a defect, please send a picture of the defect. This way you can forego a trip to the post office.
Where do I return my items for an exchange?
Do not return the items to the address on the return label. We'll provide instructions via e-mail. Please contact us first at firstname.lastname@example.org with your order number.
Have other questions? Reach out to us below.